| Last Updated:: 01/07/2020

Sustainable Consumer

Moving towards becoming Sustainable Consumer.

Smart Consumer App

Department of Consumer Affairs launches Smart Consumer mobile app.

A new era for consumers in India

A new era for consumers in India CPA 2019.

Where to go for consumer help?

It can be confusing deciding who to contact when you have a consumer problem. The following links provide information about where to go for consumer help.


National Consumer Helpline (NCH)

NCH is a project of the Union Ministry of Consumer Affairs operates under the Centre for Consumer Studies at Indian Institute of Public Administration. The Project recognizes the need of consumers for a Telephone Helpline to deal with multitude of problems arising in their day-to-day dealings with business and service providers. NCH  provides a National Toll Free No-1800-11-4000. SMS can also be sent to +918130009809 (charges apply) mentioning the name and city. A consumer can call to seek information, advice or guidance for his queries and complaints.


Consumer Helpline

Advice on your rights as a consumer when buying goods and services within the India is now provided by the Consumer Helpline. Consumer Help Line is a one stop shop offering free help and advice to all consumers across the country. If they can't help you, they'll direct you to someone who can. It helps you avoid scams, dodgy deals, make a complaint and stay up to date with consumer law. More about Consumer Helpline .


Consumer Advice Centre

Consumer Advice Centre provides free specialist advice to consumers on issues like:

Consumer rights

Faulty goods

Shopping complaints

Home maintenance and repairs

Consumer credit purchases

Holiday complaints and many more


The Consumer Advise Centre is funded by the Department of Consumer Affairs and identified Consumer Education & Research Centre as one of the Consumer Advice Centers. To register a consumer complaint online click  here or for advice please click


Consumer Online Resource & Empowerment (CORE) Centre

The CORE Centre has been set up with assistance by the Ministry of Consumer Affairs, Food and Public Distribution, Government of India, to provide a most scientific and effective system of collection and dissemination of consumer related information. If you have any grievance against any Brand, Product or Services please register with us for Redressal....

Consumer Rights

The customers right to be safe, informed, choose, and give input to the producers of the goods and services they use.


Consumer Rights


Consumer Protection Laws You Need to Know


How to file consumer complaints

India has unique legislation Consumer Protection Act 1986, under which consumer courts are established in each districts and states. Many consumers are not aware about the function of consumer courts. They do not know how to file effective complaints and win their battle in court.


An effective complaint is the battle half won. To know more please click


How to write consumer complaints


How to Approach a Consumer Organisation


How to approach a Consumer Court